Privacy Policy

Privacy Policy

Last Updated: August 2026

AXO Signal ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.


AXO Signal is developed and operated by Axolotl Capital Holdings Limited, a company registered in England and Wales.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, use the AXO Signal platform or interact with our services.

1. Who We Are


AXO Signal is a Commercial Intelligence Operating System that helps organisations discover, understand, qualify and engage business opportunities through commercial data, artificial intelligence and workflow automation.


Data Controller

Axolotl Capital Holdings Limited

Registered in England & Wales

Company Number: 14456307

Email: privacy@axosignal.io

2. Information We Collect


We collect information directly from users, automatically through our platform and from trusted third-party commercial data providers.

Depending on how you use AXO Signal, we may collect:


Account Information

  • Name
  • Company
  • Job title
  • Email address
  • Telephone number
  • Billing information
  • Login credentials


Platform Usage

  • Login activity
  • IP address
  • Browser type
  • Device information
  • Session information
  • Feature usage
  • Search history
  • Platform preferences


Commercial Intelligence Data

AXO Signal provides business intelligence relating to organisations.


This may include:

  • Company registration information
  • Directors and officers
  • Company addresses
  • Industry classifications
  • Financial indicators
  • Credit intelligence
  • Website information
  • Publicly available contact details
  • Commercial risk indicators


Where personal data forms part of commercial records, it is obtained from lawful and legitimate sources.


Communications


If you contact us we may retain:

  • Support requests
  • Sales enquiries
  • Product feedback
  • Survey responses
  • Feature requests


3. How We Use Your Information

We process personal information in order to:


  • Provide access to AXO Signal
  • Authenticate users
  • Deliver platform functionality
  • Process subscriptions
  • Provide customer support
  • Improve our services
  • Develop new functionality
  • Monitor platform security
  • Detect fraud or misuse
  • Comply with legal obligations
  • Communicate important service updates


We never sell customer personal information.


4. Cookies & Tracking Technologies

AXO Signal uses cookies and similar technologies to improve user experience and platform performance.

Cookies may be used to:


  • Maintain login sessions
  • Remember preferences
  • Improve website performance
  • Understand website usage
  • Measure marketing effectiveness
  • Enhance security


Users may disable cookies through their browser settings, although some functionality may become unavailable.

Please refer to our separate Cookie Policy for further information.


5. Lawful Basis for Processing

Where UK GDPR or EU GDPR applies, we process information under one or more of the following lawful bases:


Contract

To provide our services and fulfil customer subscriptions.


Legitimate Interests

To improve our platform, secure our services and develop new functionality.


Legal Obligation

Where required by law, regulation or legal process.


Consent

Where users have specifically agreed to receive marketing communications or optional cookies.

Users may withdraw consent at any time.


6. Data Sharing

We do not sell personal information.

Information may be shared with carefully selected service providers where necessary to operate our platform.

These may include:


  • Cloud hosting providers
  • Payment processors
  • Email delivery providers
  • Customer support systems
  • Analytics providers
  • Security monitoring services


All providers are contractually required to protect personal information.


7. Data Retention

We retain information only for as long as necessary.

Typical retention periods include:


Customer Accounts: Duration of subscription plus up to seven years where required for financial records.

Support Requests: Up to three years.

Marketing Preferences: Until consent is withdrawn.

Website Analytics: Typically up to twenty-six months.


Where information is no longer required it is securely deleted or anonymised.


8. International Data Transfers

Some of our technology providers may process information outside the United Kingdom.

Where international transfers occur we ensure appropriate safeguards are in place including:


  • UK International Data Transfer Agreements (IDTAs)
  • UK Addendum to EU Standard Contractual Clauses
  • Adequacy Regulations
  • Equivalent legally recognised safeguards


We take reasonable steps to ensure transferred information receives an equivalent level of protection.


9. Security

We take information security seriously.

Security measures include:


  • Encrypted communications (TLS)
  • Encrypted storage where appropriate
  • Role-based access controls
  • Multi-factor authentication
  • Continuous monitoring
  • Secure cloud infrastructure
  • Regular security updates
  • Access logging


No online service can guarantee absolute security, however we continually review and improve our security controls.


10. Your Rights

Depending on your jurisdiction you may have the right to:


  • Access your information
  • Correct inaccurate information
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent
  • Lodge a complaint with the Information Commissioner's Office (ICO)


Requests may be submitted using the contact details below.


11. Children's Privacy

AXO Signal is designed exclusively for businesses and commercial users.

Our services are not intended for individuals under the age of eighteen.


12. Changes to this Policy

We may update this Privacy Policy from time to time.

Where significant changes occur we will notify customers through the platform or by email where appropriate.

The latest version will always be published on this page.


13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Axolotl Capital Holdings Limited

AXO Signal

England

Email:latform@axosignal.io

General Enquiries: platform@axosignal.io

Website: www.axosignal.io